Your privacy is important to us. This Privacy Policy explains what personal data zan88 collects, why we collect it, how we use and protect it, and what rights you have over your information as a player based in Indonesia.
1.1 zan88 ("we", "us", "our") operates the online gaming platform accessible at https://zan88.club (the "Platform"). We are committed to protecting and respecting the privacy of every individual who uses our Platform, particularly our players based across Indonesia — from Jakarta and Surabaya to Bali, Bandung, Medan, and beyond.
1.2 This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by zan88. Please read this document carefully to understand our practices regarding your personal data and how we will handle it.
1.3 This Privacy Policy must be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. By registering an Account on the Platform, you acknowledge that you have read and understood this Privacy Policy in full.
1.4 If you have any questions about how zan88 handles your personal data, please contact us at any time using the details in Section 15 of this Policy.
2.1 In this Privacy Policy, the following terms carry the meanings described below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and behavioural data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | zan88, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of zan88 under contract and under zan88's instruction. |
| "Member" / "You" | Any natural person who has registered an Account on the Platform or otherwise submits personal information to zan88. |
| "Cookies" | Small text files placed on your device by the Platform to enable core functionality, analytics, personalisation, and security features. |
| "KYC" | Know Your Customer — the identity verification process required under anti-money laundering obligations before certain account actions are permitted. |
3.1 Registration Data. When you create an Account on zan88, we collect: your full legal name, date of birth, residential address in Indonesia, email address, mobile phone number, preferred username, and the payment method details you register (e.g., BCA, BRI, BNI, Mandiri, GoPay, OVO, DANA, ShopeePay, or LinkAja account identifiers).
3.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify that you meet our 21+ age requirement, we may collect copies of government-issued identification documents, including your KTP (Kartu Tanda Penduduk), passport, or SIM (driving licence). We may also collect proof of address (utility bills, bank statements dated within 90 days) and proof of payment method ownership.
3.3 Transaction Data. We record all deposits, withdrawals, bonus credits, wagers, wins, losses, and refunds associated with your Account. This includes transaction timestamps, amounts in Indonesian Rupiah (IDR), and the payment channels used.
3.4 Gaming Activity Data. We collect data about the games you play, including game titles (e.g., from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), bet amounts, session durations, win/loss outcomes, and sportsbook selections (including BRI Liga 1, EPL, La Liga, Champions League, and other markets).
3.5 Technical Data. When you access the Platform, we automatically collect: your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and approximate geographic location derived from your IP address.
3.6 Communications Data. If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide.
3.7 Preference Data. We record your Platform settings, notification preferences, responsible gaming limits you have voluntarily set (deposit limits, session time-outs, self-exclusion requests), and language or display preferences.
4.1 Directly from You. Most personal data is collected directly from you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your Account settings.
4.2 Automatically via the Platform. Technical and behavioural data is collected automatically when you browse or use the Platform, through server logs, cookies, web beacons, and similar tracking technologies described in Section 8.
4.3 From Third-Party Verification Services. We may receive data about you from identity verification and fraud screening providers we engage to conduct KYC checks and to validate the authenticity of documents you submit.
4.4 From Payment Processors. Our payment partners (including Indonesian bank integrations and e-wallet providers) may share transaction confirmation data with us to reconcile your Account Balance and to detect fraudulent activity.
4.5 From Game Providers. Third-party game studios integrated into the Platform (Pragmatic Play, Evolution Gaming, Spribe, and others) may share session and outcome data with zan88 to enable accurate bonus wagering calculations and dispute resolution.
5.1 zan88 processes your personal data on one or more of the following legal bases:
| Legal Basis | Processing Activity |
|---|---|
| Contractual Necessity | Creating and managing your Account; processing deposits and withdrawals; settling bets; delivering bonuses and promotions. |
| Legal Obligation | KYC identity verification; anti-money laundering screening; age verification (21+ requirement); record-keeping for audit and regulatory compliance. |
| Legitimate Interests | Fraud detection and prevention; security monitoring; improving Platform performance; personalising your gaming experience; responsible gaming monitoring. |
| Consent | Sending marketing communications; placing non-essential cookies; processing sensitive data beyond contractual necessity. |
5.2 Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact us at [email protected].
6.1 zan88 uses your personal data for the following purposes:
6.2 zan88 will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required, obtaining your consent.
7.1 We do not sell your personal data. zan88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.
7.2 Service Providers (Data Processors). We share personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include:
7.3 Legal and Regulatory Disclosure. zan88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required or permitted by applicable law — for example, in connection with an investigation into suspected financial crime or upon receipt of a valid legal order.
7.4 Business Transfers. In the event that zan88 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by zan88 may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent Platform notice prior to your data being transferred and becoming subject to a different privacy policy.
7.5 Aggregated and Anonymised Data. zan88 may share aggregated, anonymised statistical data (from which no individual can be identified) with partners, researchers, or in public reports for analytical or promotional purposes.
8.1 zan88 uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate the Platform, maintain your session, and improve your experience. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security (CSRF protection), load balancing. Without these, the Platform cannot function. | No — always active |
| Functional | Remembering your preferences (language, display settings, responsible gaming limits you have set), autofill assistance. | Yes |
| Analytics | Aggregated data on how Members navigate the Platform — pages viewed, session lengths, click paths — used to improve site performance. | Yes |
| Marketing | Tracking conversion events and attribution for promotional campaigns, personalising bonus offers based on your activity profile. | Yes |
| Security / Fraud Detection | Device fingerprinting and behavioural signals used to identify suspicious login attempts and detect automated bots. | No — legitimate interest |
8.2 Managing Cookies. You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent the Platform from operating correctly and may render your Account inaccessible.
8.3 Do Not Track. Some browsers support a "Do Not Track" (DNT) signal. At present, zan88 does not respond to DNT signals because no universally accepted standard for how platforms should interpret them has been established. We will revisit this position as industry standards evolve.
9.1 zan88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Legal and regulatory compliance; audit trail |
| KYC documents | Duration of Account + 5 years post-closure | Anti-money laundering obligations |
| Transaction records | Duration of Account + 5 years post-closure | Financial record-keeping; dispute resolution |
| Gaming activity logs | Duration of Account + 2 years post-closure | Responsible gaming; dispute resolution |
| Support communications | 3 years from the date of the communication | Quality assurance; dispute evidence |
| Marketing preferences / consent records | Until consent is withdrawn + 1 year | Evidence of consent |
| Technical / server logs | 13 months | Security monitoring; anomaly detection |
9.2 When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical analysis.
9.3 Where we are required by law to retain data for a longer period (for example, under anti-money laundering legislation), we will retain it for the period required by that law, irrespective of any deletion request.
10.1 zan88 takes the security of your personal data seriously and implements a multi-layered set of technical and organisational safeguards to protect it against unauthorised access, loss, alteration, or disclosure. Our core security measures include:
10.2 Your Responsibility. You are responsible for keeping your Account username, password, and any 2FA codes confidential. zan88 will never ask you to reveal your password via email, live chat, or any other channel. If you suspect your Account has been compromised, contact our support team immediately and change your password.
10.3 Data Breaches. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, zan88 will notify affected Members without undue delay, in accordance with applicable data protection legislation. The notification will describe the nature of the breach, the categories of data involved, and the steps we are taking to mitigate any harm.
11.1 As a Member whose personal data is processed by zan88, you hold the following rights. You may exercise any of these rights by submitting a written request to [email protected], clearly identifying yourself and the right you wish to exercise. We will respond within 30 days of receiving a valid request.
You have the right to request a copy of the personal data zan88 holds about you, together with information about how it is being processed.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
In certain circumstances you can request that we limit how we use your data — for example, while a dispute over its accuracy is being resolved.
You have the right to receive personal data you provided to us in a structured, machine-readable format, and to have it transmitted to another data controller where technically feasible.
You may object to the processing of your personal data where we rely on legitimate interests, including the right to object to direct marketing at any time.
Where zan88 makes decisions about you solely through automated processing that significantly affects you, you have the right to request human review of that decision.
Where processing is based on your consent (e.g., marketing emails), you can withdraw consent at any time — without affecting prior lawful processing.
11.2 zan88 will not charge a fee for handling data subject requests in standard circumstances. If a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided to you.
11.3 If you are not satisfied with how zan88 has handled your personal data or responded to a rights request, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in the jurisdiction applicable to your case.
12.1 zan88 strictly prohibits persons under the age of 21 from registering an Account or using the Platform. We do not knowingly collect personal data from anyone under 21 years of age.
12.2 During registration, you are required to confirm that you are 21 or older and to provide a date of birth. This information is subject to verification through our KYC process. If zan88 discovers that personal data has been collected from a person under 21, we will delete that data and close the associated Account immediately, with any balance returned to the depositing payment method.
12.3 If you are a parent or guardian and believe that your child has registered an Account on zan88 without your knowledge, please contact our support team at [email protected] immediately. We will investigate and take appropriate action within 24 hours of receiving a verified report.
12.4 zan88 recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms. For further guidance, visit our Responsible Gaming page.
13.1 zan88 operates globally and may transfer your personal data to servers, service providers, or personnel located outside Indonesia. Such transfers may occur when your data is processed by game technology providers (such as Pragmatic Play, Evolution Gaming, or Spribe) or by cloud infrastructure services whose data centres are located in jurisdictions outside Indonesia.
13.2 Whenever personal data is transferred internationally, zan88 takes steps to ensure an equivalent level of protection applies, including by: using standard contractual clauses approved for cross-border data transfers; ensuring that receiving parties have implemented adequate technical and organisational security measures; and limiting the scope of data transferred to the minimum necessary for the processing purpose.
13.3 By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Indonesia where zan88's service providers operate, on the understanding that zan88 will apply appropriate safeguards as described in this Section.
14.1 zan88 reserves the right to update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the structure of our business. The "Last Updated" date at the top of this Policy will be revised each time a material change is made.
14.2 Where changes are material — for example, a significant new processing purpose or a new category of third-party disclosure — zan88 will notify you via email to your registered address and/or via a prominent notice on the Platform no less than 14 days before the changes take effect.
14.3 Minor corrections, clarifications, or updates required by changes in applicable law may take effect immediately and without advance notice. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should close your Account and cease using the Platform prior to the effective date.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way zan88 handles your personal data, please reach our Data Protection team through the following channel:
15.2 When submitting a data subject rights request, please provide sufficient information to allow us to verify your identity before processing the request. This is to protect your data and ensure we do not disclose it to an unauthorised third party.
15.3 If you are dissatisfied with our response to a privacy request or complaint, you have the right to escalate the matter to the appropriate data protection supervisory authority in your jurisdiction.
Six core commitments zan88 makes to every player regarding the protection of personal data.
zan88 never sells, rents, or trades your personal information to third-party marketers. Your data is used solely to operate and improve your gaming experience on our Platform.
All data in transit between your device and zan88 servers is protected by TLS 1.3 encryption. Your Account credentials, KYC documents, and payment details travel over a fully encrypted connection.
zan88 collects date-of-birth and identity document data specifically to enforce our 21+ age requirement. Underage accounts are closed immediately and associated data deleted.
Access, correct, export, or request deletion of your personal data at any time by contacting our support team. We respond to all data subject requests within 30 days — no questions asked.
We hold your data only as long as necessary. Transaction records are kept for 5 years post-Account closure for legal compliance; gaming logs for 2 years. Everything else is deleted on schedule.
Marketing communications are consent-based. You can withdraw consent and unsubscribe from promotional emails and bonus notifications at any time — your gameplay access is never affected.
zan88 is built on a foundation of trust, transparency, and security. Now that you understand how we protect your personal information, explore everything our Platform has to offer — from live sports betting on BRI Liga 1 and the EPL to hundreds of slots, live casino tables, and exclusive bonuses. All 21+ players in Indonesia are welcome.